Be In The Know
New to the spa or fuzzy on spa etiquette? Here you’ll find a guide for what you can expect during your spa visit, including courtesy expectations and our policies.
RESERVING YOUR SPA APPOINTMENT
When booking your spa experience, it is always a good idea to plan ahead! Giving yourself and our service providers as much notice as possible helps ensure that you receive an appointment time suitable for your schedule.
Madrone Beauty is open to guests of all ages who want to enjoy our spa services. However, some of these services may require parental consent and signature before they can be rendered. If the appointment you are scheduling is for a minor, please make sure their parent or guardian is present at the time of appointment to sign a consent form.
THE DAY OF YOUR SPA APPOINTMENT
No one wants to be in a rush when they go to the spa! So if you are new with us, please arrive 15-20 minutes ahead of your scheduled appointment to allow for full and proper completion of your guest profile as well as a tour of the spa. If we have seen you before, we simply ask that you arrive 15 minutes ahead of time.
If you are late to your appointment, please understand that we cannot extend your service time as it would not be fair to our other guests. We will try to accommodate you in the available time remaining, but your experience will be limited, and the full price of your service will still be owed.
To maintain a peaceful and pleasant environment for all of our guests, we ask that only the guests receiving services accompany you to the spa.
Robes, wraps, and beverages will all be made available to you for your comfort and enjoyment. Please notify our staff if you are pregnant, have any food or product sensitivities, are taking any aggressive medications, or if you have any other relevant physical or medical needs prior to your appointment date, so that we can accommodate you properly.
We recommend that you leave any valuable items at home. Madrone Beauty is not responsible for lost or stolen items.
PAYMENTS & GIFT CARDS
We accept payments in the form of cash, credit cards, debit cards, checks, Madrone Beauty gift cards and certificates. If you have a voucher for a discounted service, you may also apply the value of the voucher to the total cost of your service.
Gift cards and certificates may be purchased with us and hold value equal to their purchase price. Gift cards and certificates are non-refundable and may not be redeemed for cash.
To redeem a gift card or certificate, present it at the time of purchase, and the available balance will be applied to the total cost of your service. If there is a remaining balance following the transaction, it can be used to tip your service provider or saved for a future appointment.
Madrone Beauty gift cards and certificates are non-transferable. The safekeeping of cards and certificates is the responsibility of the purchaser. We are not responsible for any lost, stolen, or damaged cards and certificates, nor are we to be held accountable for unauthorized use of them.
RETURNS & REFUNDS
Unused and unopened skin, hair, or body care products may be refunded if returned within 14 days of purchase for a refund in the form of spa credit. Any other unused items may be returned within 30 days of purchase for a full refund.
Services are neither refundable nor exchangeable.
CANCELING & RESCHEDULING
To cancel or reschedule in good faith, we ask that you contact us at least 24 hours in advance. If you contact us too close to your appointment time, then we may not be able to fill your spot with another client and keep our business going.
Half of the appointment fee will be collected for no-call/no-shows.