Be In The Know
New to the spa or fuzzy on spa etiquette? Here you’ll find a guide for what you can expect during your spa visit, including courtesy expectations and our policies.
RESERVING YOUR SPA APPOINTMENT
When booking your spa experience, it is always a good idea to plan ahead! Giving yourself and our service providers as much notice as possible helps ensure that you receive an appointment time suitable for your schedule.
Our services require parental consent and signature before they can be rendered if client receiving services is under the age of 18. If the appointment you are scheduling is for a minor, please make sure a parent or guardian is present at the time of appointment to sign a consent form.
Please do not bring guests to your appointment as we reserve our waiting area for waiting clients. Children under the age of 13 are not permitted in the spa.
THE DAY OF YOUR SPA APPOINTMENT
No one wants to be in a rush when they go to the spa! So if you are new with us, please arrive 15-20 minutes ahead of your scheduled appointment to allow for full and proper completion of your guest profile as well as a tour of the spa. If we have seen you before, we simply ask that you arrive 5-10 minutes ahead of time.
If you are late to your appointment, please understand that we cannot extend your service time as it would not be fair to our other guests. We will try to accommodate you in the available time remaining, but your experience will be limited, and the full price of your service will still be owed.
To maintain a peaceful and pleasant environment for all of our guests, we ask that only the guests receiving services accompany you to the spa.
Robes, wraps, and beverages will all be made available to you for your comfort and enjoyment. Please notify our staff if you are pregnant, have any food or product sensitivities, are taking any aggressive medications, or if you have any other relevant physical or medical needs prior to your appointment date, so that we can accommodate you properly.
We recommend that you leave any valuable items at home. Madrone Beauty is not responsible for lost or stolen items.
PAYMENTS & GIFT Certificates
We accept payments in the form of cash, credit cards, debit cards, and Madrone Beauty gift certificates. If you have a voucher for a discounted service, you may also apply the value of the voucher to the total cost of your service.
Gift certificates may be purchased with us and hold value equal to their purchase price. Gift certificates are non-refundable and may not be redeemed for cash.
To redeem a gift certificate present it at the time of purchase and the available balance will be applied to the total cost of your service. If there is a remaining balance following the transaction, it can be used to tip your service provider or saved for a future appointment.
Madrone Beauty gift certificates are non-transferable. The safekeeping of certificates is the responsibility of the purchaser. We are not responsible for any lost, stolen, or damaged certificates, nor are we to be held accountable for unauthorized use of them.
RETURNS & REFUNDS
Unused and unopened products and items may be refunded if returned within 14 days of purchase for a refund in the form of spa credit.
Services are neither refundable nor exchangeable.
CANCELING & RESCHEDULING
To cancel or reschedule in good faith, we ask that you contact us at least 24 hours in advance. If you cancel within that 24 hour window, we will charge 50% of the appointment fee. With a reschedule, we will apply that 50% towards your next appointment as a deposit if the new appointment is made within 2 weeks from your cancellation date.
100% of the appointment fee will be collected for no-call/no-shows.