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Round Podium

SPA ETIQUETTE

Be In The Know

New to the spa or fuzzy on spa etiquette? Here you’ll find a guide for what you can expect during your spa visit, including courtesy expectations and our policies.

RESERVING YOUR SPA APPOINTMENT

To ensure the best possible experience, we recommend planning your spa visit in advance. This allows you and our service providers to find a suitable appointment time that fits your schedule.

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If you are booking an appointment for a client under the age of 18, parental consent and a signature are required before services can be provided. Please ensure that a parent or guardian is present at the appointment to sign the consent form.

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For a smooth experience, we ask that you do not bring additional guests to your appointment, as our waiting area is reserved for clients awaiting their services.

 

Children under the age of 13 are not permitted in the spa.

THE DAY OF YOUR SPA APPOINTMENT

Arrival and Appointment Guidelines

To ensure a relaxed and enjoyable spa experience, we ask the following:

  • New Guests: Please arrive 15-20 minutes before your scheduled appointment to complete your guest profile and receive a tour of the spa.

  • Returning Guests: Arrive 5-10 minutes early to prepare for your appointment.

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If you arrive late, please understand that we cannot extend your service time, as this would affect other guests. We will do our best to accommodate you within the remaining time, but the full price of the service will still be applied.

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To maintain a peaceful environment, we kindly request that only guests receiving services accompany you to the spa.

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We provide robes, wraps, and beverages for your comfort. If you are pregnant, have any sensitivities, are on aggressive medications, or have other relevant physical or medical needs, please inform us before your appointment so we can accommodate you properly.

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We recommend leaving valuable items at home, as Madrone Beauty is not responsible for lost or stolen items.

PAYMENTS & GIFT Certificates

We accept payments in cash, credit cards, debit cards, and Madrone Beauty gift certificates. If you have a voucher for a discounted service, you may apply its value to the total cost of your service.

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Gift Certificates

  • Gift certificates can be purchased from us and hold value equal to their purchase price.

  • They are non-refundable and cannot be redeemed for cash.

  • To redeem a gift certificate, present it at the time of purchase, and the available balance will be applied to your service. Any remaining balance can be used for tipping your service provider or saved for a future appointment.

  • Gift certificates are non-transferable. The purchaser is responsible for the safekeeping of the certificate. We are not responsible for lost, stolen, or damaged certificates, or for unauthorized use.

RETURNS & REFUNDS

All sales are final. There are no refunds on Memberships, Gift Certificates, Products and Services.

CANCELING & RESCHEDULING

By booking an appointment with Madrone Beauty, you agree to the following policies: 

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  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. 

  • Cancellations within 24 hours of the scheduled appointment will result in a charge of 50% of the service fee. 

  • Rescheduled appointments will incur a $5 rescheduling fee per occurrence. Any cancellation fee paid may be applied as a deposit toward a rescheduled appointment, provided the new appointment is booked within 14 days of the original appointment date. 

  • If Madrone Beauty must reschedule your appointment, a $5 courtesy discount will be applied to your service. 

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No-call/no-shows will be charged 100% of the service fee. 

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All sales are final. No refunds are provided for services, gift certificates, products, or memberships. 

We look forward to seeing you soon!
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